how to settle a dispute with a Hotel in hotel for reservation fees

[raysong]

I planned to travel to London from the Feb 25 to March 5, 2012, I booked a Hotel room via Booking.com and I paid 2500 pounds with my credit card. The imposed conditions for cancelation or modification is 14 days,and if the client doesn't show up they'll charge the whole amount for reservation.

I reserved the hotel just 13 days in advance. When I confirmed my schedule, I need to arrive later than planned, but the hotel informed me that i don't have any rights to change my reservation and they'll charge me the whole amount for 2400 pounds in any case.

I was quite astonished by hearing that, since the penalty term for modification of reservation has not been specified inside their booking conditions, how can they decide themselves, I feel being screwed and knowing nothing what to do. Apparently Booking.com is on their side, I feel really being set up by the hotel.

Do I have to adresse certain public services for help? Which one?

Or do you have any suggestions?

I really appreciate your help.

Kindly regards.

raysong

[Onlylawsite]

I planned to travel to London from the Feb 25 to March 5, 2012, I booked a Hotel room via Booking.com and I paid 2500 pounds with my credit card. The imposed conditions for cancelation or modification is 14 days,and if the client doesn't show up they'll charge the whole amount for reservation.

I reserved the hotel just 13 days in advance. When I confirmed my schedule, I need to arrive later than planned, but the hotel informed me that i don't have any rights to change my reservation and they'll charge me the whole amount for 2400 pounds in any case.

I was quite astonished by hearing that, since the penalty term for modification of reservation has not been specified inside their booking conditions, how can they decide themselves, I feel being screwed and knowing nothing what to do. Apparently Booking.com is on their side, I feel really being set up by the hotel.

Do I have to adresse certain public services for help? Which one?

Or do you have any suggestions?

I really appreciate your help.

Kindly regards.

raysong

Hi in the first instance you should make a complaint to the Hotel Manager to see if your issue can be resolved.

If it cannot, then you could try contacting consumer direct on 08454 04 05 06, which is a free Government Consumer Service.